Extended Stay America Suites - Pensacola - University Mall

Everything ! Staff, Was Exceptional, Exuded Professionalism, Patience, Kindness, Understanding, Had Great Communication Skills, and Exceeded My Expectations Too ! Facilities/Furnishings, Were Way Better Than I Expected ! Cleanliness, Was Way Above Expectations Too ! Comfort, Was Better Than Expected ! Overall Value, Exceeded Expectations ! Location, Turned Out Better For The Extended Family/Friends/Places I Was Visiting Too, Extra Bonus YAY ! Everyone Went Above and Beyond Too !

I loved how close it was too all the stores and restaurants, the younger girl at the front desk was having a bad day we encountered a rude customer being so awful to her and yelling and screaming in the lobby but despite everything she was as sweet as she could be to all of the people trying to get checked in, us included!

The staff was excellent especially Carmen, Lakeeta and Krystal. They all have great management skills and people skills. Very professional, would consider all for a promotion, I have seen them all work at front desk full of customers and their handling was exceptional.

The room was clean, quite and comfortable. If we get chance to come back to Pensacola we would like to stay there again. 20 minutes to the greatest beaches was great

I love the breakfast, the staff everyone was professional & nice very educated. And the location was is very quiet no problems the hotel is also quiet no problems or noise.